I
just needed to unlink my XBL profile from an EA account and then link
it to my new one. The following conversation took up and hour of my
life.
Deepak:
Hi, my name is Deepak. How may I help you?
shvesley :
Yes
shvesley:
Umm.
shvesley:
I redeemed a cerberus network code online and now I can't link my
account to my gamertag
Deepak: May
I have your gamertag please?
shvesley:
Mr Shvesley
Deepak: alright
Deepak: May
I have the account with which you want to link this gamertag?
shvesley:
The Master EA ID is Shvesley
shvesley:
or *********
Deepak: alright
shvesley:
thats the email I made it with
Deepak: may
I know the email address with which this gamertag is currently
linked?
shvesley:
*********
shvesley:
Hehe I use it for everything :D
Deepak: I
am sorry this gamertag is not linked to *********
shvesley:
?
shvesley:
It's not?
shvesley:
one second
shvesley:
let me try to sign in
Deepak: ok
shvesley:
I signed in to xbox.com with my email and it worked fine
shvesley:
and the gamertag is Mr Shvesley
shvesley:
hmm
shvesley:
did I give you the wrong email?
Deepak: I
can only provide you the domain.
shvesley:
********* is my WIndows Live ID email sign in
shvesley:
What does that mean?
Deepak: that
email address ends with @gmail.com
shvesley:
is it &&&&&&&?
shvesley:
I think I used to use that for my gamertag
shvesley:
is that right?
Deepak: Yes
correct
shvesley:
Ok
shvesley:
but fyi that is technically the right email anymore becasue I changed
it
shvesley:
hmm
Deepak: So
you want to transfer it from %%% to *** correct
shvesley:
Yes Please
shvesley:
:)
Deepak: Please
provide me the date of birth linked with &&&&&&&
shvesley:
october 13th 1969
shvesley:
10/13/1969
shvesley:
that should be right ;)
shvesley:
oh winky face
Deepak: Sorry
both are incorrect
shvesley:
?
shvesley:
10/13/1977
Deepak: This
is also incorrect
shvesley:
wah?
shvesley:
10/13/1996
shvesley:
is that right for &&&&&&&?
shvesley:
Did i work?
shvesley:
*it
shvesley:
Ummm
Deepak: I
am sorry it is again incorrect
shvesley:
HMM
shvesley:
7/7/1977?
Deepak: Please
take your time and try to recall the correct date of birth
Deepak: and
then provide it to me
shvesley:
You are sure it is not 10/13/1969 or 10/13/1977 or 10/13/1996 or
7/7/1977
Deepak: Yes,
all these dates are incorrect
shvesley:
1/1/1977 or 1/1/1969?
shvesley:
Wait I can check my account on xbox.com
Deepak: alright
shvesley:
October, 13, 1969
Deepak: It
is again incorrect
shvesley:
doh
shvesley:
one sec
shvesley:
umm that is what it says
shvesley:
When I logged in to my Windows Live ID
shvesley:
via passport.com
shvesley:
and clicked on the account button
shvesley:
October 13th, 1969 is the birth date displayed.
shvesley:
for the email
shvesley:
&&&&&&&
Deepak: But
this date of birth is not registered with your account &&&&&&&
shvesley:
But that is what it says?
shvesley:
In the account info
shvesley:
ahghg
shvesley:
Am I correct in assuming the birth date you are looking for is the
one associated with &&&&&&& which is
associated with a Windows Live ID that used to be linked to the
Gamertag Mr Shvesley?
Deepak: Yes
shvesley:
October 13, 1969
shvesley:
I copied and pasted that are you POSITIVE it is not right?
shvesley\
Can you refresh the information or something?
shvesley:
Because that is the birth date displayed
Deepak: I
would like to inform you that their is no way to check the date of
birth registered with your EA account.
shvesley:
oh
shvesley:
that bday
shvesley:
I don't think I put that in
shvesley:
Wait
shvesley:
Ahh
Deepak: You
just need to recall what you have put at the time of registering the
account
shvesley:
I don't even use the email &&&&&&&
anymore for xboxlive I linked my gamertag to ********* so why do you
need the old email?
shvesley:
hmm
Deepak: Your
gamertag is still linked with *********
shvesley:
Yes!
shvesley:
it is!
shvesley:
But you said it was not :(
Deepak: Sorry
your gamertag is still linked with %%%%%%%%%%%%
shvesley:
That is confusing
shvesley:
You just said it was the other email
Deepak: No,
that was typed by mistake
shvesley:
oh ok
shvesley:
Well there must be a problem with your information because when I log
in to my gamertag I use *********
shvesley:
Can you refresh your info or something?
Deepak: Yes
I have done it, the data base is giving the correct information.
shvesley:
Is it possible the database is wrong? Because I logged in to my
gamertag with ********* in the last 30 minutes
Deepak: It
is not possible
shvesley:
My bioware social network is also registered with *********
shvesley:
if that helps
shvesley:
but I don't think it does...
shvesley:
hmm
shvesley:
This poses a problem
shvesley:
Can you unlink Mr Shvesley from ALL existing EA accounts?
Deepak: To
do this also I need the date of birth
shvesley:
I c
shvesley:
October 13 1969 is the one listed
shvesley:
That is the birth date associated with my gamertag
Deepak: But
it is not registered under your EA account.
shvesley:
Oh
shvesley:
Well I will make it that
Deepak: alright
shvesley:
Can you help me change it?
shvesley:
I dont see an add birthday button
shvesley:
I felt stupid saying that
shvesley:
haha
Deepak: I
would like to inform you that their is no such option available to
change or add the date of birth once you registeredit.
shvesley:
I dont recall entering a birthday :(
shvesley:
Well that blows
shvesley:
Hmm
shvesley:
Can I delete my account
shvesley:
then re register it?
shvesley:
with that birthday?
Deepak: It
is also not possible without verifying the account
shvesley:
how do i verify?
Deepak: And
the only unique way to verify the account is providing the date of
birth.
shvesley:
Crud so I am kinda screwed
shvesley:
October 13 1996
shvesley:
is my birthday
shvesley:
is that the one I used?
Deepak: But
you have registered any other date of birth other than 13th oct 1996
shvesley:
It must have been a typo!!! NOOOOO
shvesley:
Is there any other way I can confirm?
Deepak I
am sorry no other way
shvesley:
How can I see what bday I registered on ea.com with?
Deepak: I
am sorry their is no way to check what bday you registered on ea.com
with
shvesley:
Why not?
Deepak: Due
to security reasons
shvesley:
?
shvesley:
The person cannot see their own birthday
shvesley:
Nevermind...
shvesley:
Can I delete my account without the birthday stuff
Deepak: I
am sorry it is not possioble
shvesley:
because I must have entered a typo
shvesley:
or something
shvesley:
because that is the birthday I use
shvesley:
Is it close to being right?
Deepak: No
shvesley:
Good golly
shvesley:
I am so confused
shvesley:
Is it the birthday I used when I made a battlefield heroes account?
shvesley:
I made that before I made an ea account
Deepak: I
only need the date of birth linked with %%%%%%%%%%%%
shvesley:
Ok.
shvesley:
I am on a quest.
shvesley:
To figure out this birthday.
Deepak: Yes
shvesley:
One moment please.
Deepak: alright
shvesley:
Wait.
shvesley:
If I sign in to the &&&&&&& it will sign
me out of this and I cant talk.
shvesley:
One moment please.
Deepak: ok
shvesley:
ok
shvesley:
So I logged into the &&&&&&&
shvesley:
ea account
shvesley:
and my gamertag was listed under the personas
shvesley:
there can I remove it?
Deepak: No,
it is not possible
shvesley:
Really?
shvesley:
Noo
shvesley:
Wait
shvesley:
I can change the email associated with that account
shvesley:
right
shvesley:
ok
shvesley:
bwaahaha
shvesley:
I think this will work
Deepak: Yes
shvesley:
And then the account with my gamertag will be linked to *********
Deepak: Visit
this link
Deepak: " http://support.ea.com/app/answers/detail/a_id/57/kw/change%20email%20address
shvesley:
I am on my way
shvesley:
to victory!
Deepak: Yes
you are
shvesley:
ok
shvesley:
I have to change the email on this account first
shvesley:
to make ********* available
Deepak: Yes
shvesley:
that wont mess up this chat right?
shvesley:
Aghg I have to run between my basement and my second story room\
shvesley:
out
shvesley:
of
shvesley:
breath
shvesley:
ahg
shvesley:
OK
shvesley:
This account's email is now ###########
shvesley:
I am going to change the other accoutns email to ********* now
Deepak: alright
shvesley:
it is finished
shvesley:
but umm
shvesley:
not really sure what that accomplishes
shvesley:
hmm
shvesley:
Is my BioWare social network linked to this account (the one i am
talking to you with)?
shvesley:
Because if so this was all for nothing unless that can be changed....
Deepak: may
I know have you ever tried to login to bioware account using
*********?
shvesley:
Yes I have
shvesley:
that is the email associated with my bioware account that the
cerberus network was activated on
Deepak: alright
shvesley:
I am trying to figure out how to connect my bioware account to my ea
account
shvesley
which is connected to my gamertag
shvesley:
blah
shvesley:
does that make sense?
Deepak: So
are trying to link your gamertag with ********* if I am right?
shvesley:
Umm yes and no
shvesley:
my windows live id is already *********
shvesley:
but my bioware account is not connected to ea or my gamertag in
anyway
shvesley:
unless it connects automatically
shvesley:
based on email
shvesley:
hello?
Deepak: I
am transferring your chat to the senior support for the further
assistance regarding this issue.
shvesley:
Ok.
shvesley:
Thanks!
shvesley:
You have been fun to talk to!
Deepak: Yes
Deepak: You
are welcome.
Deepak: Please
stay online for a moment
shvesley:
ok
Deepak has
disconnected.
Aaron
G.: Hi, my name is Aaron G.. How may I help you?
shvesley:
Hello
Aaron
G.: How are you doing today?
shvesley:
I am quite well actually
shvesley:
I have some work to catch up on, but well
shvesley:
well ya
shvesley:
Soo
Aaron
G.: I see your issue
Aaron
G.: You don't have to repeat
shvesley:
Did you see the previous conversation?
shvesley:
Ok ya probably...
shvesley:
So, ya
shvesley:
Do I have to connect my bioware account to my ea account or my
gamertag?
shvesley:
Sorry if I repeated that...
Aaron
G.: Gamertag account
shvesley:
Ok.
Aaron
G.: But we can sync it all together if you like
shvesley:
YES PLEASE
Aaron
G.: What is your Bioware account exactly?
shvesley:
Shvesley
shvesley:
the email is *********
Aaron
G.: Also what is your date of birth?
shvesley:
For what site?
shvesley:
BioWare?
shvesley:
october 13?
shvesley:
Hello?
shvesley:
Heello?
shvesley :
For what site?
Aaron
G.: Well the gamertag account
Aaron
G.: Just the normal
shvesley:
Oh my gamertag bday is 10/13/1969
shvesley:
october 13 1969
Aaron
G.: Ok just for gamertag verification what is your Battlefield
rank?
shvesley:
bad company?
shvesley:
2?
Aaron
G.: Yes
shvesley:
oh jeez umm 17ish?
shvesley:
I barrowed that from a friend
shvesley:
I can look it up maybe though
shvesley:
Is that right?
Aaron
G.: Yes try to get it as close as possible
shvesley:
ok, wait its right?
Aaron
G.: Checking
Aaron
G.: Ok looks good
shvesley:
Oh ok
shvesley:
is it working?
Aaron
G.: One second making sure all stats are linked
shvesley:
ok!
shvesley:
So my bioware account is linked to my gamertag (Mr Shvesley)
Aaron
G.: Bioware account is on ########### right?
shvesley:
No.
shvesley:
It is *********
Aaron
G.: Well if that is the case the account is already on there
shvesley:
The account I am talking to you with is not linked to my gamertag or
bioware
shvesley:
?
shvesley:
So my gamertag is linked to bioware.
Aaron
G.: Checking now
shvesley:
Ok
shvesley:
Ya there was all these issues with emails and stuff so I had to
change the email of the ea account that had my gamertag on it
Aaron
G.: What email do you use to log into Bioware?
shvesley:
*********
shvesley:
:)
Aaron
G.: What do you have on Bioware?
Aaron
G.: It is telling me to make a new account
shvesley:
I redeemed my cerberus network code on that account
shvesley:
thats why it needs to be connected to my gamertag
shvesley:
(Mr Shvesley)
Aaron
G.: Hmm I will just give you another one
shvesley:
Ok.
Aaron
G.: It all seems to be set now as far as I can see
shvesley:
Ok.
shvesley:
So
shvesley:
I log in to my bioware account via ********* then what?
shvesley:
Or I make a new account via the Mass Effect 2 in game menu options?
shvesley:
The account I am taking to you with is not my main ea.com account
FYI
shvesley:
If that makes a difference
Aaron
G.: It is the gamertag account
shvesley:
What is the gamertag account?
shvesley:
OOO
shvesley:
The account I am logged in as now is associated with my gamertag?
shvesley:
Victory!
shvesley:
Sorta...
Aaron
G.: Yes
Aaron
G.: Redeem this code ---------------
shvesley:
Ok. Good.
shvesley:
where do i redeem it?
shvesley:
I do not see my gamertag listed under my account identities
Aaron
G.: You redeem it in game
shvesley:
OK.
Aaron
G.: You will never see the bioware account on Xbox
shvesley:
OK. Ill jut follow the in game instructions
shvesley:
and if I use the email *********
shvesley:
it will register fine?
shvesley:
Even though that is already in use in an existing ea.com account?
Aaron
G.: Yes
shvesley:
Ok!
Aaron
G.: It would all link fine if you use that email
shvesley:
Thank you for your help!
Aaron
G.: No problem
shvesley:
Bye!
