EA Technical Support Conversation 1+ Hours over one little fix...

I just needed to unlink my XBL profile from an EA account and then link it to my new one. The following conversation took up and hour of my life.

 Deepak: Hi, my name is Deepak. How may I help you?

shvesley : Yes

shvesley: Umm.

shvesley: I redeemed a cerberus network code online and now I can't link my account to my gamertag

 Deepak: May I have your gamertag please?

shvesley: Mr Shvesley

 Deepak: alright

 Deepak: May I have the account with which you want to link this gamertag?

shvesley: The Master EA ID is Shvesley

shvesley: or *********

 Deepak: alright

shvesley: thats the email I made it with

 Deepak: may I know the email address with which this gamertag is currently linked?

shvesley: *********

shvesley: Hehe I use it for everything :D

 Deepak: I am sorry this gamertag is not linked to *********

shvesley: ?

shvesley: It's not?

shvesley: one second

shvesley: let me try to sign in

 Deepak: ok

shvesley: I signed in to xbox.com with my email and it worked fine

shvesley: and the gamertag is Mr Shvesley

shvesley: hmm

shvesley: did I give you the wrong email?

 Deepak: I can only provide you the domain.

shvesley: ********* is my WIndows Live ID email sign in

shvesley: What does that mean?

 Deepak: that email address ends with @gmail.com

shvesley: is it &&&&&&&?

shvesley: I think I used to use that for my gamertag

shvesley: is that right?

 Deepak: Yes correct

shvesley: Ok

shvesley: but fyi that is technically the right email anymore becasue I changed it

shvesley: hmm

 Deepak: So you want to transfer it from %%% to *** correct

shvesley: Yes Please

shvesley: :)

 Deepak: Please provide me the date of birth linked with &&&&&&&

shvesley: october 13th 1969

shvesley: 10/13/1969

shvesley: that should be right ;)

shvesley: oh winky face

 Deepak: Sorry both are incorrect

shvesley: ?

shvesley: 10/13/1977

 Deepak: This is also incorrect

shvesley: wah?

shvesley: 10/13/1996

shvesley: is that right for &&&&&&&?

shvesley: Did i work?

shvesley: *it

shvesley: Ummm

 Deepak: I am sorry it is again incorrect

shvesley: HMM

shvesley: 7/7/1977?

 Deepak: Please take your time and try to recall the correct date of birth

 Deepak: and then provide it to me

shvesley: You are sure it is not 10/13/1969 or 10/13/1977 or 10/13/1996 or 7/7/1977

 Deepak: Yes, all these dates are incorrect

shvesley: 1/1/1977 or 1/1/1969?

shvesley: Wait I can check my account on xbox.com

 Deepak: alright

shvesley: October, 13, 1969

 Deepak: It is again incorrect

shvesley: doh

shvesley: one sec

shvesley: umm that is what it says

shvesley: When I logged in to my Windows Live ID

shvesley: via passport.com

shvesley: and clicked on the account button

shvesley: October 13th, 1969 is the birth date displayed.

shvesley: for the email

shvesley: &&&&&&&

 Deepak: But this date of birth is not registered with your account &&&&&&&

shvesley: But that is what it says?

shvesley: In the account info

shvesley: ahghg

shvesley: Am I correct in assuming the birth date you are looking for is the one associated with &&&&&&& which is associated with a Windows Live ID that used to be linked to the Gamertag Mr Shvesley?

 Deepak: Yes

shvesley: October 13, 1969

shvesley: I copied and pasted that are you POSITIVE it is not right?

shvesley\ Can you refresh the information or something?

shvesley: Because that is the birth date displayed

 Deepak: I would like to inform you that their is no way to check the date of birth registered with your EA account.

shvesley: oh

shvesley: that bday

shvesley: I don't think I put that in

shvesley: Wait

shvesley: Ahh

 Deepak: You just need to recall what you have put at the time of registering the account

shvesley: I don't even use the email &&&&&&& anymore for xboxlive I linked my gamertag to ********* so why do you need the old email?

shvesley: hmm

 Deepak: Your gamertag is still linked with *********

shvesley: Yes!

shvesley: it is!

shvesley: But you said it was not :(

 Deepak: Sorry your gamertag is still linked with %%%%%%%%%%%%

shvesley: That is confusing

shvesley: You just said it was the other email

 Deepak: No, that was typed by mistake

shvesley: oh ok

shvesley: Well there must be a problem with your information because when I log in to my gamertag I use *********

shvesley: Can you refresh your info or something?

 Deepak: Yes I have done it, the data base is giving the correct information.

shvesley: Is it possible the database is wrong? Because I logged in to my gamertag with ********* in the last 30 minutes

 Deepak: It is not possible

shvesley: My bioware social network is also registered with ********* 

shvesley: if that helps

shvesley: but I don't think it does...

shvesley: hmm

shvesley: This poses a problem

shvesley: Can you unlink Mr Shvesley from ALL existing EA accounts?

 Deepak: To do this also I need the date of birth

shvesley: I c

shvesley: October 13 1969 is the one listed 

shvesley: That is the birth date associated with my gamertag

 Deepak: But it is not registered under your EA account.

shvesley: Oh

shvesley: Well I will make it that

 Deepak: alright

shvesley: Can you help me change it?

shvesley: I dont see an add birthday button 

shvesley: I felt stupid saying that

shvesley: haha

 Deepak: I would like to inform you that their is no such option available to change or add the date of birth once you registeredit.

shvesley: I dont recall entering a birthday :(

shvesley: Well that blows

shvesley: Hmm

shvesley: Can I delete my account

shvesley: then re register it?

shvesley: with that birthday?

 Deepak: It is also not possible without verifying the account

shvesley: how do i verify?

 Deepak: And the only unique way to verify the account is providing the date of birth.

shvesley: Crud so I am kinda screwed

shvesley: October 13 1996 

shvesley: is my birthday

shvesley: is that  the one I used?

 Deepak: But you have registered any other date of birth other than 13th oct 1996

shvesley: It must have been a typo!!! NOOOOO

shvesley: Is there any other way I can confirm?

 Deepak I am sorry no other way

shvesley: How can I see what bday I registered on ea.com with?

 Deepak: I am sorry their is no way to check what bday you registered on ea.com with

shvesley: Why not?

 Deepak: Due to security reasons

shvesley: ?

shvesley: The person cannot see their own birthday

shvesley: Nevermind...

shvesley: Can I delete my account without the birthday stuff

 Deepak: I am sorry it is not possioble

shvesley: because I must have entered a typo 

shvesley: or something

shvesley: because that is the birthday I use

shvesley: Is it close to being right?

 Deepak: No

shvesley: Good golly

shvesley: I am so confused

shvesley: Is it the birthday I used when I made a battlefield heroes account?

shvesley: I made that before I made an ea account

 Deepak: I only need the date of birth linked with %%%%%%%%%%%%

shvesley: Ok.

shvesley: I am on a quest.

shvesley: To figure out this birthday.

 Deepak: Yes

shvesley: One moment please.

 Deepak: alright

shvesley: Wait.

shvesley: If I sign in to the &&&&&&& it will sign me out of this and I cant talk.

shvesley: One moment please.

 Deepak: ok

shvesley: ok

shvesley: So I logged into the &&&&&&&

shvesley: ea account

shvesley: and my gamertag was listed under the personas

shvesley: there can I remove it?

 Deepak: No, it is not possible

shvesley: Really?

shvesley: Noo

shvesley: Wait

shvesley: I can change the email associated with that account

shvesley: right

shvesley: ok

shvesley: bwaahaha

shvesley: I think this will work

 Deepak: Yes

shvesley: And then the account with my gamertag will be linked to *********

 Deepak: Visit this link

 Deepak: " http://support.ea.com/app/answers/detail/a_id/57/kw/change%20email%20address

 shvesley: I am on my way

shvesley: to victory!

 Deepak: Yes you are

shvesley: ok

shvesley: I have to change the email on this account first

shvesley: to make ********* available

 Deepak: Yes

shvesley: that wont mess up this chat right?

shvesley: Aghg I have to run between my basement and my second story room\

shvesley: out

shvesley: of

shvesley: breath

shvesley: ahg

shvesley: OK

shvesley: This account's email is now ###########

shvesley: I am going to change the other accoutns email to ********* now

 Deepak: alright

shvesley: it is finished

shvesley: but umm

shvesley: not really sure what that accomplishes 

shvesley: hmm

shvesley: Is my BioWare social network linked to this account (the one i am talking to you with)?

shvesley: Because if so this was all for nothing unless that can be changed....

 Deepak: may I know have you ever tried to login to bioware account using *********?

shvesley: Yes I have

shvesley: that is the email associated with my bioware account that the cerberus network was activated on

 Deepak: alright

shvesley: I am trying to figure out how to connect my bioware account to my ea account

shvesley which is connected to my gamertag

shvesley: blah

shvesley: does that make sense?

 Deepak: So are trying to link your gamertag with ********* if I am right?

shvesley: Umm yes and no

shvesley: my windows live id is already *********

shvesley: but my bioware account is not connected to ea or my gamertag in anyway

shvesley: unless it connects automatically

shvesley: based on email

shvesley: hello?

 Deepak: I am transferring your chat to the senior support for the further assistance regarding this issue.

shvesley: Ok.

shvesley: Thanks!

shvesley: You have been fun to talk to!

 Deepak: Yes

 Deepak: You are welcome.

 Deepak: Please stay online for a moment

shvesley: ok

 Deepak has disconnected.

 Aaron G.: Hi, my name is Aaron G.. How may I help you?

shvesley: Hello

 Aaron G.: How are you doing today?

shvesley: I am quite well actually

shvesley: I have some work to catch up on, but well

shvesley: well ya

shvesley: Soo

 Aaron G.: I see your issue

 Aaron G.: You don't have to repeat

shvesley: Did you see the previous conversation?

shvesley: Ok ya probably...

shvesley: So, ya

shvesley: Do I have to connect my bioware account to my ea account or my gamertag?

shvesley: Sorry if I repeated that...

 Aaron G.: Gamertag account

shvesley: Ok.

 Aaron G.: But we can sync it all together if you like

shvesley: YES PLEASE

 Aaron G.: What is your Bioware account exactly?

shvesley: Shvesley

shvesley: the email is *********

 Aaron G.: Also what is your date of birth?

shvesley: For what site?

shvesley: BioWare?

shvesley: october 13?

shvesley: Hello?

shvesley: Heello?

shvesley : For what site?

 Aaron G.: Well the gamertag account

 Aaron G.: Just the normal

shvesley: Oh my gamertag bday is 10/13/1969

shvesley: october 13 1969

 Aaron G.: Ok just for gamertag verification what is your Battlefield rank?

shvesley: bad company?

shvesley: 2?

 Aaron G.: Yes

shvesley: oh jeez umm 17ish?

shvesley: I barrowed that from a friend

shvesley: I can look it up maybe though

shvesley: Is that right?

 Aaron G.: Yes try to get it as close as possible

shvesley: ok, wait its right?

 Aaron G.: Checking

 Aaron G.: Ok looks good

shvesley: Oh ok

shvesley: is it working?

 Aaron G.: One second making sure all stats are linked

shvesley: ok!

shvesley: So my bioware account is linked to my gamertag (Mr Shvesley) 

 Aaron G.: Bioware account is on   ########### right?

shvesley: No.

shvesley: It is *********

 Aaron G.: Well if that is the case the account is already on there

shvesley: The account I am talking to you with is not linked to my gamertag or bioware

shvesley: ?

shvesley: So my gamertag is linked to bioware. 

 Aaron G.: Checking now

shvesley: Ok

shvesley: Ya there was all these issues with emails and stuff so I had to change the email of the ea account that had my gamertag on it

 Aaron G.: What email do you use to log into Bioware?

shvesley: ********* 

shvesley: :)

 Aaron G.: What do you have on Bioware?

 Aaron G.: It is telling me to make a new account

shvesley: I redeemed my cerberus network code on that account

shvesley: thats why it needs to be connected to my gamertag

shvesley: (Mr Shvesley)

 Aaron G.: Hmm I will just give you another one

shvesley: Ok.

 Aaron G.: It all seems to be set now as far as I can see

shvesley: Ok.

shvesley: So

shvesley: I log in to my bioware account via ********* then what?

shvesley: Or I make a new account via the Mass Effect 2 in game menu options?

shvesley: The account I am taking to you with is not my main ea.com account FYI 

shvesley: If that makes a difference

 Aaron G.: It is the gamertag account

shvesley: What is the gamertag account?

shvesley: OOO

shvesley: The account I am logged in as now is associated with my gamertag?

shvesley: Victory!

shvesley: Sorta...

 Aaron G.: Yes

 Aaron G.: Redeem this code ---------------

shvesley: Ok. Good.

shvesley: where do i redeem it?

shvesley: I do not see my gamertag listed under my account identities

 Aaron G.: You redeem it in game

shvesley: OK.

 Aaron G.: You will never see the bioware account on Xbox

shvesley: OK. Ill jut follow the in game instructions

shvesley: and if I use the email ********* 

shvesley: it will register fine?

shvesley: Even though that is already in use in an existing ea.com account?

 Aaron G.: Yes

shvesley: Ok!

 Aaron G.: It would all link fine if you use that email

shvesley: Thank you for your help!

 Aaron G.: No problem

shvesley: Bye!